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Help Centre

Also try out the Aquator Chatbot located at the bottom right of your screen to clarify and queries you might have! 

Everything You Need To Know

Pricing

How does the pricing work?


The free trial version is available for 14 days. Afterwards there are 3 annual subscription plans you can sign up for: - A free Basic plan - Premium plan: $9 per user per month. Or $108 billed annually.
- Pro plan: $15 per user per month. Or $180 billed annually.




What forms of payment do we accept?


You can purchase a subscription plan with any major credit card. You may also pay using your Stripe or PayPal account. Please contact us to arrange an invoice purchase.




What are the charges for multiple users per account?


The pricing mentioned in the previous question only relates to an admin user account. Depending on the number of users the admin invites, we offer a discount scheme for each of the subscription plans. See pricing.




Will I be charged sales tax?


No. We will not apply sales tax to your billing amount.




What is the refund policy?


We do not offer refunds. If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features and all data associated with those features.




What is the cancellation policy?


You can not cancel your plan during the annual subscription period. If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features. More information can be found in our subscriber agreement.




How do I find past invoices?


Billing owners can access their latest invoice at any time from the billing tab in their account settings. The admin user is also the billing owner for their plan and can access their billing through the admin console. At each billing cycle, the billing owner will also receive a copy of their invoice via email.




Do you charge for data migration?


Yes. Depending on the complexity of the data and the legacy systems already in use, we charge a fee for yacht data migration. The standard pricing of the data migration per plan, can be found in the pricing.





Introduction

What is Aquator Marine?


Aquator Marine is a Yacht Management Software company. It developed an innovative and dynamic Yacht Management Application (“YMA”) to transform how to manage yacht-related activities in a fully configurable, collaborative and digitally secure web and mobile application.

Aquator is designed for yacht owners, professional captains, yacht charter companies and yacht builders to support complex yacht workflows. The application allows for personalisation so you can make requests, plan projects, assign tasks and collaborate to track progress and more.




What information do I provide to set up an account?


In order to setup a trial account for the first 14 days, we need your basic personal information. See create an account and once you have made the decision to continue with an annual subscription, you will be able to pay directly via stripe or paypal.




Do I have to download any software?


No. Aquator is a cloud-based Software-as-a Service (SaaS) application accessible through your web browser. Our mobile app can be downloaded from the Apple App Store and the Google Play Store. New features and functionalities are seamlessly integrated and updated across the web and mobile applications automatically.




What is our mission?


Aquator Marine was founded, as we strongly believe there is a need for a yacht management application to address and provide accurate, timely and reliable information, which is critical to the safe and effective operation of a yacht.





Mobile App

What is the difference between the web and mobile app version?


Our mobile app and browser versions are slightly different when it comes to behavior and feature availability. We designed our mobile app to be compact and thumb-friendly to give you an amazing on-the-go experience, while our web version owing to its landscape display, is much larger. Click here for more information.




Does Aquator Marine have a mobile app?


Though web native and accessible via your internet browsers, we offer a dedicated iOS and Android App. Download the iOS app here and the Android App here.





Project Management

What is a datagrid?


A datagrid is a feature-rich control for displaying data in a tabular format. Its wide range of functionalities includes data binding, editing, Excel-like filtering, custom sorting, grouping, row reordering, freezing rows and columns, exporting to Excel, CSV and PDF formats, aggregating rows and more.




Why should I use a datagrid?


  • Load all your records in just a second.
  • Mobile-first design that adapts to any resolution.
  • Flexible editing and intuitive record selection modes.
  • Out-of-the-box Excel-like filtering and grouping options.
  • Countless column customizations and data summaries.
  • Seamless data exporting options like PDF, and Excel.
  • Supports all modern browsers.




What is a pivot table?


The pivot table is a powerful control tool used to organize and summarize your data and display the result in a cross-table format. It includes major functionalities such as data binding, drilling up and down, Excel-like filtering and sorting, editing, Excel and PDF exporting, several built-in aggregations, pivot table field list, and calculated fields. A high volume of pivot data can be loaded without any performance degradation using row and column virtualization.




Why should I use a pivot table?


  • High performance pivot engine and virtualization helps load large volumes of data quickly.
  • Organize and summarize pivot data in a grid and chart.
  • Easily filter, sort, aggregate, and group pivot data.
  • View detailed or abstract data using drill down or up.
  • Experience seamless interaction and editing capabilities.
  • Simple configuration and API.
  • Supports all modern browsers.
  • Mobile-touch friendly and responsive.




What is a tree grid?


A tree grid/tree table is a feature-rich control used to visualize self-referential hierarchical (tree-like structure) data effectively in a tabular format. Its rich feature set includes many functionalities like data binding, editing, sorting, filtering, paging, aggregating rows, and exporting to Excel, CSV, and PDF formats.




Why should I use a spreadhseet?


A spreadsheet provides all the common Excel features, including data binding, selection, editing, formatting, resizing, sorting, and importing and exporting Excel documents.




What is a gantt chart?


A gantt chart is a project planning and management tool that provides a Microsoft Project-like interface to display and manage hierarchical tasks with timeline details. Its intuitive user interface lets you visually manage tasks, resources, and task relationships in a project.




Why should I use a gantt chart?


  • A complete project management tool to schedule and plan projects.
  • Manage, and monitor specific tasks and resources in a project.
  • Intuitive user interface to manage complex projects on the go.
  • Supports all modern browsers.
  • Mobile-touch friendly and responsive.




What is a word processor?


A word processor is a component with editing capabilities like Microsoft Word. Also known as the document editor, it is used to create, edit, view, and print Word documents. It provides all the common Word processing features including editing text, formatting contents, resizing images and tables, finding and replacing text, bookmarks, tables of contents, printing, and importing and exporting Word documents.




What is a diagram builder?


A diagram builder is a feature-rich library for visualizing, creating and editing interactive diagrams. It supports creating flowcharts, organizational charts, mind maps, and more charts through it's visual and easy to use interface.




What is a scrum board?


A scrum board is a task scheduling control tool that provides clear user interface representation to manage multiple stages of work.




Why should I use a tree grid?


• Load large amounts of data by dynamically loading child data on demand. • Include flexible UI interactions like expanding and collapsing parent records, dialog editing, and more. • Attractive UI appearance with built-in themes such as fabric, bootstrap, etc. • Supports all modern browsers. • Mobile-touch friendly and responsive.




What is a spreadsheet?


A spreadsheet (Excel viewer) is a feature-rich component for organizing and analyzing data in tabular format with some cool features similar to Microsoft Excel’s.




Why should I use a word processor?


• Experience seamless and Microsoft Word like WYSIWYG editing capabilities. • Compatible with Microsoft Word file formats (DOC, DOCX) and other formats such as RTF and SFDT (Syncfusion Document Text) format files. • Offers highly intuitive user interfaces. • Designed and optimized for high performance in every aspect. • Supports all modern browsers. • Mobile-touch friendly and responsive.




Why should I use a diagram builder?


• Visualize, create, and edit interactive diagrams. • Build flowcharts, BPMN shapes, and mind maps. • Load wide range of nodes with optimal performance. • Auto-arrange nodes on any complex layout. • Experience seamless interaction and editing capabilities.




Why should I use a scrum board?


A scrum board is widely used in various real-time applications such as task scheduler, project management, software or product development, manufacturing process, personal task management, and much more.




What is a PDF viewer?


A PDF viewer control is a lightweight, modular component for viewing and printing PDF files in your web applications. It provides the best viewing experience available with core interactions such as zooming, scrolling, text searching, text selection, and text copying. Thumbnail, bookmark, hyperlink, and table of contents support provides easy navigation within and outside the PDF files.




Why should I use a PDF viewer?


• Accurate and reliable PDF rendering. • Easy navigation and interactions. • Review PDF files with annotating tools such as text markup, shape, measure, free-text, stamp, and sticky notes. • Supports filling and editing of AcroForms. • Supports all modern browsers. • Mobile-touch friendly and responsive.





Applications

Yacht Profile


An overview of all your yacht management applications and yacht profile. Click here to read more.




Yacht Management


Manage your yacht with flexible project management tools. Click here to read more.




Yacht Maintenance


Track your yacht maintenance easily and have better control over your schedules. Click here to read more.




Equipment & Inventory


Access to facilitate your equipment and inventory management. Click here to read more.




Project Management


Efficiently organize, manage and track the components of your yacht. Click here to read more.




Passage Planning


Access and manage passage related information and related documents. Click here to read more.




Crew Management


Access and manage crew related information and related documents. Click here to read more.




Provisioning


Manage provisioning and grocery costs, share preferences and plan accordingly. Click here to read more.




Finance


Manage budget, finances and accounting effectively. Click here to read more.




Safety at Sea


SOPs, emergency plans, safety plans and first aid supplies. Click here to read more.




Documentation & Reports


Consolidate documentation into one location and generate reports. Click here to read more.




Contact Management


Navigate and manage a complete contact directory. Click here to read more.





Integrations

What integrations do we provide?


As per the offering of our custom plan, we provide a range of integration options. For more information, please click here.




Any bespoke integrations you can request?


Yes, for bespoke integrations, we offer a custom plan. Please contact us via info@aquatormarine.com or book a 15 min call to discuss.





Beta Software Program

What is the Beta Software Program?


The Beta Software Program lets users try out pre-release software. The feedback you provide on quality and usability helps us identify issues, fix them, and make our software even better. Please note that since the public beta software has not yet been commercially released by us, it may contain errors or inaccuracies and may not function as well as commercially released software. Click here for more information.




Who can participate?


The program is meant for the yachting community or for anyone with a keen interest in the space. Yacht owners are highly encouraged to test our application to relieve them of the hassle that comes with managing countless excel sheets. Click here for more information.




What kind of compensation do I receive for being a beta tester?


This program is voluntary, and there is no compensation for your participation. Both the program and the Beta Software are free. Click here for more information.




Is the public beta software confidential?


Yes, the public beta software is confidential information. Don’t install the public beta software on any system you don’t directly control or that you share with others. Don’t blog, post screen shots, tweet, nor publicly post information about the public beta software, and don’t discuss the public beta software with or demonstrate it to others who are not in the Software Beta Program. Click here for more information.




How does the Beta Software Program contact me?


The Beta Software Program uses the contact information associated with your account created on the application. Alternatively, you may reach out to us by submitting the contact form here.





Functionalities

What are alerts & notifications?


These are pings you receive on your mobile devices regarding the application. Get notified when you receive a chat message, when changes are made to the calendar and when the app gets updated.




What is file storage?


Secure online cloud storage for the application's PDF viewer, fIle manager as well as users' personal documents and yacht documents.




What are the web, iOS & android apps?


The application is accessible via several platforms - You could either login using a web browser of a laptop/computer, or download the dedicated mobile apps for iOS and Android, depending on the phone/tablet you use. Click here for the android app and click here for the iOS app.




What is HTTPS + SSL security?


These are security layers which make the application reliable and safe to use without compromising on our users' private and confidential data.




What is the data import & export?


Data import and export is a feature of the application's datgrids and pivot tables. The import function allows you to upload an excel sheet instead of entering data manually and the export function allows you to download your data and reports off the application for backup and safekeeping.




What is the theme customizer?


The theme customiser allows you to change the colours and overall look and feel of the application to your liking.




What are the 15 language translations?


Language translations allow you to translate the default language of the platform (english) to any of the other 15 international languages: • Danish • Dutch • English • Filipino • Finnish • French • German • Greek • Hindi • Indonesian • Italian • Mandarin • Portuguese
• Spanish
• Swedish




What security features are in place?


Security is a top priority for us. We have the SSL certification which upgrades the application's url to an Https status. We offer the same high level of security for all our users across the three subscription plans. To learn more about how we protect your data, check out our terms & conditions.





Admin Console

Yacht Profile


Setup your yacht profile by entering all essential information about it. Include specifications of your yacht, pictures and details of the home port, marina address etc. Click here for more information.




Personal Profile


Setup your own profile by entering information and uploading pictures. Click here for more information.




Users Profile


View the other users profiles here that are part of the same crew or affiliated with the same yacht. Click here for more information.




Yacht Settings


Adjust all your yacht settings here such as: • General Information • Specifications • Insurance • Notes • Address • Yacht Social Links Click here for more information.




Personal Settings


Adjust all your personal settings here such as: • Account Information • Change Password • Personal Information • Address • Employment • Qualifications • Training • Time Off • Emergency Contact • Documents • Notes • Social Links • Connections • Notifications Click here for more information.




Users Settings


Admin users may adjust the settings of the users through this function. The settings that can be adjusted are the same as those found under personal settings. Click here for more information.




Support


This is where you may submit an inquiry form with any doubts or questions you might have and an Aquator representative will get in touch with you directly. Click here for more information.




Help Centre


Find an exhaustive list of FAQs on this section of the application. Chances are people have had the same question as you might have had earlier on. Click here for more information.




Search


The search function allows you to perform a qucik search across the entire application. Click here for more information.




Change Log


The change log is a kind of journal where users can see the updates and improvements made to the application. Click here for more information.




What is an admin user?


An admin is a kind of super user. But really, the admin has the ability to oversee the entire account; managing everything from users to security and billing. This allows for one team member (or more if you choose) to manage his/her team effectively and securely. At the time of onboarding the platform, please indicate on the form the details of who would be the admin.




What are users?


Users are team members who the admin invites. These users can be assigned roles such as that of a family member, crew member, steward/stewardess etc. They can see all information on scrum boards, task managers, file managers and can be invited to collaborate easily on both shareable and private features.




What can users do?


Users can do the folllowing: • Create and edit datagrids, scrum boards and pivot tables • Create and edit items • Create and edit folders on the PDF file manager • Invite other members to edit and view datagrids, task managers, pivot tables etc. • Viewing capabilities of all other features • Be invited to shareable or private tasks created by the admin • Edit his/her profile • Communicate and add attachments





Users

Sail Boats


For individuals & family members. Vessel size range from: • 33 ft - 78 ft • 10 m - 24 m




Motor Boats


For yacht owners and crew members. Vessel size range from: • 33 ft - 78 ft • 10 m - 24 m




Superyachts


For yacht owners, captains & crew members. Vessel size range from: • > 78 ft • > 24 m




Custom


Solutions designed specifically for the needs of: • Insurance companies • Charter companies • Yacht care programs • Superyachts





Features

Yacht Profile


• Dashboard • Yacht Specifications • Gallery • Media Player Click here for more information.




Yacht Management


• Chat • Project Progress • Calendar • Task Manager • Forms • Integrations Click here for more information.




Yacht Maintenance


• Maintenance Manager • Toolkit • Integrations Click here for more information.




Equipment & Inventory


• Equipment Database • Spare Part Inventory • Personal Inventory • Purchase List • System Manager Click here for more information.




Project Management


• Pivot Table • Datagrid • Tree Grid • Spreadsheet • Scrumboard • Gantt Chart • Diagram Builder • Word Processor • PDF Viewer Click here for more information.




Passage Planning


• Passage Preparations - Contact Details - Yacht Details - Passage Equipment - Crew List - Crew Briefing - Buddy Boat • Passage Plan - Passage Details - Navigation - Route - Tide Times - Port Details - Alternative Ports - Radio Schedule - Route Tracking System - Watch System - Watch System Log • Passage Log • Power Usage Log - Power Usage Log - Battery Usage Log Click here for more information.




Crew Management


• Crew Profiles - Crew Details - Crew Qualifications - Crew Financials • Crew Board • Crew Scheduler Click here for more information.




Provisioning


• Provisioning • Meal Plan • Budget Report • Expense Report Click here for more information.




Finance


• Budget Report • Expense Report • Charter Income Report Click here for more information.




Safety at Sea


• Standard Operating Procedure • Emergency Plan • Safety Plan - Safety Equipment - Safety Action Plan - Causes & Preventions Plan • First Aid Supplies Click here for more information.




Documentation & Reports


• File Manager • Integrations Click here for more information.




Contact Management


• Contacts • Integrations Click here for more information.