How does the pricing work?

The free trail version is available for 14 days. Afterwards there are 3 annual subscription plans you can sign up for: - A free Basic plan - Premium plan: $9 per user per month. Or $108 billed annually.
- Pro plan: $15 per user per month. Or $180 billed annually.

What are the charges for multiple users per account?

The pricing mentioned in the previous question only relates to an Admin User account. Depending on the number of users the Admin invites, we offer a discount scheme for each of the subscription plans: See pricing page.

What forms of payment do we accept?

You can purchase an Aquator subscription plan with any major credit card. You may also pay using your Stripe or PayPal account. Please contact us to arrange an invoice purchase.

Will I be charged sales tax?

No. We will not apply sales tax to your total charge.

How do I find past invoices?

Billing Owners can access their latest invoice at any time from the Billing tab in their account settings. The Admin user is also the Billing Owner for their plan, can access their billing through the Admin Console. At each billing cycle, the Billing Owner will also receive a copy of their invoice via email.

What is the cancellation policy?

You can not cancel your plan during the annual subscription period. If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features. More information can be found in our Subscriber’s Agreement.

What is the refund policy?

We do not offer refunds. If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features and all data associated with those features.

Do you charge for data migration?

Yes. Depending on the complexity of the data and the legacy systems already in use, we charge a fee for yacht data migration. The standard pricing of the data migration per plan, can be found in the pricing page.

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